A service-oriented mindset – The best boon

Same job but different service- time to know the difference!

Tell me something.

You have called customer service from your phone on a request for a complaint. Let’s consider 2 cases. In one case, the customer service team answered rudely. In another case, they were very hospitable. They asked about the problem, and they solved it too. Which one is more memorable? Which one do you not visit again?

The answer is obvious. We don’t again want to experience the former, and we always want to experience the latter. Although both are doing the same job, they are not giving the same service.

The latter is known as the customer service mindset, a.k.a service-oriented mindset. And today, in this article, we discuss how a service-oriented mindset can be a boon to the business or the company.

Why need to put customers first?

Well, according to Hubspot academy,

“The customer service mindset isn’t just solving problems for customers. It’s about creating a delightful experience that develops long-term rapport and loyalty. Doing so fosters customer success as well as high retention rates.”

Customers love those who appreciate them; they trust those with whom they feel valued, heard, and seen and who give a unique solution to their complex problems. When a company or a business satisfies its customers in a service-oriented mindset, the customers are much more likely to engage with the company more time. Thereby increasing customer retention.

Benefits of a service-oriented mindset in a nutshell

According to Gallup, “Fully engaged customers represent a 23% premium in share of wallet, profitability, revenue and relationship growth over the average customer.”

And apart from this, here are few:

1. Increase customer engagement.
2. Increases customer retention and thereby boosts sales and revenue.
3. Customer will tell their friends about your business.
4. Growing loyal customers is exceptional social proof.

Become trustworthy to your customers!

Become the most trusted partner to your customers. Be an understanding friend so you are the first to pop up in their mind when a problem arises. Here are a few simple levels or ways in which you can put your customers in the bucket and provide the best service.

1. Responding to the customers quickly! It might be to their call, texts, emails, or anything.
2. Make the communication clear and relevant.
3. Help them with all the necessary resources to solve their problems.
4. Create unique solutions to their complex problems and work with your customers to mitigate them.
5. Set your conversation tone to be warm, smooth, and friendly. The primary focus here is that the customer should feel connected with you.
6. Point out as many problems as possible and solve them with genuine concern.
7. Getting out of the way to solve their problems and console them with various ways to solve the problem.

A service-oriented mindset is the approach of going above and beyond to meet customer needs so that they can trust in their ongoing journey. And incorporating this into the work culture tremendously impacts the company’s future in many different aspects. After all, who doesn’t want their customers to stick around?